{"id":1493,"date":"2025-12-18T13:59:01","date_gmt":"2025-12-18T13:59:01","guid":{"rendered":"https:\/\/templatekit.exylabs.com\/velura\/?page_id=1493"},"modified":"2025-12-18T15:48:51","modified_gmt":"2025-12-18T15:48:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/templatekit.exylabs.com\/velura\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1493\" class=\"elementor elementor-1493\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c10b47e e-flex e-con-boxed e-con e-parent\" data-id=\"c10b47e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ccb379 elementor-widget elementor-widget-heading\" data-id=\"0ccb379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Find Your Answere Here<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8d06ac elementor-widget elementor-widget-text-editor\" data-id=\"a8d06ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tQuick insights and helpful information to guide your stay at Velura.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45655ab e-flex e-con-boxed e-con e-parent\" data-id=\"45655ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-083323f e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex elementor-invisible e-con e-child\" data-id=\"083323f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7762fe7 elementor-widget elementor-widget-spacer\" data-id=\"7762fe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d327995 e-con-full e-flex e-con e-child\" data-id=\"d327995\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8f40925 e-con-full e-flex e-con e-child\" data-id=\"8f40925\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23e66cf elementor-widget elementor-widget-heading\" data-id=\"23e66cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-083e774 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"083e774\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFind quick answers to common questions and discover how Velura ensures a seamless and luxurious stay.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-593c40e elementor-invisible elementor-widget elementor-widget-jkit_accordion\" data-id=\"593c40e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"jkit_accordion.default\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-accordion style-default jeg_module___6a2cf968527a8\" ><div class=\"card-wrapper expand\">\n                <div class=\"card-header\">\n                    <a href=\"#expand-5192ceb\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-5192ceb\" aria-controls=\"expand-5192ceb\">\n                        <span class=\"title\">What time is check-in and check-out?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-5192ceb\" style=\"display:block\"><div class=\"card-body\">Check-in starts at 2:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out is available upon request and subject to availability.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-182c6fd\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-182c6fd\" aria-controls=\"expand-182c6fd\">\n                        <span class=\"title\">Is breakfast included in the room rate?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-182c6fd\" style=\"display:none\"><div class=\"card-body\">Breakfast is included for selected room packages. You can also upgrade to our signature breakfast experience.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-06f9f69\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-06f9f69\" aria-controls=\"expand-06f9f69\">\n                        <span class=\"title\">Do you have smoking or non-smoking rooms?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-06f9f69\" style=\"display:none\"><div class=\"card-body\">All rooms are non-smoking for guest comfort. Designated outdoor smoking areas are available.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-a6893f7\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-a6893f7\" aria-controls=\"expand-a6893f7\">\n                        <span class=\"title\">Is the pool accessible to all guests?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-a6893f7\" style=\"display:none\"><div class=\"card-body\">Yes, the outdoor pool is open daily for all staying guests during operating hours.<\/div><\/div>\n            <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1fcfb2 e-flex e-con-boxed e-con e-parent\" data-id=\"a1fcfb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd883ab e-con-full e-flex e-con e-child\" data-id=\"bd883ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439de20 elementor-widget elementor-widget-heading\" data-id=\"439de20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f81ad elementor-invisible elementor-widget elementor-widget-jkit_accordion\" data-id=\"33f81ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"jkit_accordion.default\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-accordion style-default jeg_module__1_6a2cf968530c8\" ><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-5192ceb\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-5192ceb\" aria-controls=\"expand-5192ceb\">\n                        <span class=\"title\">What services are available during my stay?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-5192ceb\" style=\"display:none\"><div class=\"card-body\">Velura offers 24-hour concierge service, daily housekeeping, room service, spa and wellness treatments, dining services, and personalized guest assistance throughout your stay.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-182c6fd\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-182c6fd\" aria-controls=\"expand-182c6fd\">\n                        <span class=\"title\">Do you offer spa and wellness services?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-182c6fd\" style=\"display:none\"><div class=\"card-body\">Yes, our spa provides a range of holistic treatments, massages, and wellness experiences designed for relaxation and rejuvenation.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-06f9f69\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-06f9f69\" aria-controls=\"expand-06f9f69\">\n                        <span class=\"title\">Are facilities accessible to all guests?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-06f9f69\" style=\"display:none\"><div class=\"card-body\">All guests have access to our swimming pool, fitness center, lounge areas, and selected recreational facilities during operating hours.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-a6893f7\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-a6893f7\" aria-controls=\"expand-a6893f7\">\n                        <span class=\"title\">Do you provide airport transfers and transportation?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-a6893f7\" style=\"display:none\"><div class=\"card-body\">Yes, airport transfers and private transportation services can be arranged through our concierge.<\/div><\/div>\n            <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4f481c e-con-full e-flex e-con e-child\" data-id=\"b4f481c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-425fdf1 elementor-widget elementor-widget-heading\" data-id=\"425fdf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0a8c1 elementor-invisible elementor-widget elementor-widget-jkit_accordion\" data-id=\"7e0a8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"jkit_accordion.default\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-accordion style-default jeg_module__2_6a2cf96853962\" ><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-5192ceb\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-5192ceb\" aria-controls=\"expand-5192ceb\">\n                        <span class=\"title\">Can I modify or cancel my reservation?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-5192ceb\" style=\"display:none\"><div class=\"card-body\">Yes, reservations can be modified or canceled according to our cancellation policy. Please review the policy details at the time of booking.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-182c6fd\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-182c6fd\" aria-controls=\"expand-182c6fd\">\n                        <span class=\"title\">What payment methods are accepted?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-182c6fd\" style=\"display:none\"><div class=\"card-body\">We accept major credit cards and selected digital payment methods. Full payment or a deposit may be required to confirm your booking.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-06f9f69\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-06f9f69\" aria-controls=\"expand-06f9f69\">\n                        <span class=\"title\">Is breakfast included in the booking?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-06f9f69\" style=\"display:none\"><div class=\"card-body\">Breakfast is included in selected room packages. Additional dining options are available for an added charge.<\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-a6893f7\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-a6893f7\" aria-controls=\"expand-a6893f7\">\n                        <span class=\"title\">Do you offer special rates or packages?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><\/div>\n                <div class=\"active-icon\"><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-a6893f7\" style=\"display:none\"><div class=\"card-body\">Yes, we provide exclusive offers and seasonal packages. Please visit our Offers page or contact us for the latest promotions.<\/div><\/div>\n            <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd09816 e-flex e-con-boxed e-con e-parent\" data-id=\"dd09816\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1307f3f elementor-widget elementor-widget-heading\" data-id=\"1307f3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready for Your Luxury Getaway?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57247f3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"57247f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tDiscover the perfect blend of elegance, comfort, and serenity at Velura. Whether you seek relaxation, adventure, or intimate moments, your unforgettable escape begins here.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e8b5f elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"b8e8b5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book Your Stay<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Find Your Answere Here Quick insights and helpful information to guide your stay at Velura. General Questions Find quick answers to common questions and discover how Velura ensures a seamless and luxurious stay. What time is check-in and check-out? Check-in starts at 2:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1493","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/pages\/1493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/comments?post=1493"}],"version-history":[{"count":19,"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/pages\/1493\/revisions"}],"predecessor-version":[{"id":1524,"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/pages\/1493\/revisions\/1524"}],"wp:attachment":[{"href":"https:\/\/templatekit.exylabs.com\/velura\/wp-json\/wp\/v2\/media?parent=1493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}